Controlling your Club the Elite Way

Giving Your Members A Personalised Service

ESP Leisure provides some of the UK’s leading Members Clubs with our advanced booking and club management solutions. Our aim is to ensure your club can drive the best possible experiences for your customers using a single platform to give you and your customers the choices and flexibility needed for success.

Elite’s flexible Customer Relationship Module ensures that you deliver the highest possible standard of customer service whilst saving time and money in administration. The system accommodates a diversity of membership status levels and enables a membership card to be used for a whole range of purposes from an electronic access key to a payment card.

ESP Leisure’s Elite solution for Private members Clubs is a secure, flexible, and sophisticated hospitality-grade solution designed to uphold the exclusivity, privacy, and personalised member experience that prestigious private members clubs require.

Everything You Need to Succeed

Reception and Front of House

Delivering personal service. Reception is the front of house role that has most contact with members on a day-to-day basis. They need instant access to customer data to be able to deal with all queries promptly and accurately. Elite enables reception staff to quickly identify member details in order to amend information, make bookings or execute any other transactions.

Bar & Catering

The bar and restaurant are a significant part of your club operations and must be equipped with necessary customer service tools. The Elite system is designed to process all forms of payment from scheme debit and credit cards to member levy cards and vouchers. Bar and restaurant terminals connected to Elite can also cater for members / non-members transactions as well as managing social events for example.

Access Control

From electronic barriers through to on-screen member’s pictures, our comprehensive security software can operate virtually any door, turnstile or barrier through the use of Card or PIN access. Eliminate the need for multiple cards by using your membership cards as door entry cards.

Club Events

Making events management easier. Elite manages all of your events; be they sailing events, social events, events on the water and/or in the clubhouse. Elite enables you to distinguish charges as appropriate for your events for members and /or their guests or for non-members.

Your Event Manager creates and schedules events in Elite. These can then be accessed by office staff to take bookings and payments. You can also enable your members and / or visitors to book online.

Membership

Elite manages the entire new member application process, subscriptions and renewals. Billing your members for their subscriptions is maintained and managed within Elite, ensuring that all your billing is accurate and controlled from one place. Elite’s sophisticated document generator produces the necessary documentation to collect the fees from your members, with the added benefit of being able to run Direct Debit payments though the system.

Accounts & Finance

Keeping you in control of finances. Elite pushes a daily journal to your club’s accounting software; Membership and Club related charges are raised in the member’s sales ledger running within Elite. Payments are taken and posted against member balances for invoices raised for subscriptions or top-up the member’s Levy Account card.

Accommodation

If your club provides accommodation for both members and visitor use, Elite manages your guest’s entire stay from reservation, through to check-in and check-out. Fully itemised bills including charges to room are produced at the check-out, with full credit control visibility to manage outstanding accounts.

Onlline Services

EliteLive provides live updates to the booking screen when a booking has been made, allowing you to maximise your revenue by taking reservations from every possible source in ‘real time’. You decide on which days and at which times (if any) to make your facilities available, with full control over the variable availability of visitor bookings compared to member bookings. A suite of reports provide details of the bookings generated to allow analysis of day, time and activity utilisation.

Payment can be taken by credit/debit card at the same time the booking is confirmed, via ESP’s secure website. These are then credited directly to your nominated bank account.

Elite Core Modules

CRM

Consolidate data to provide a single view of customers including interests & buying habits.

Membership

Nurture existing customers and reduce the cost of new acquisitions.

Bookings

Capitalise revenues by maximising yields from all physical, virtual and human resources.

Point of Sale

Achieve operational excellence and improve working capital through inventory efficiencies.

Food & Beverage

Construct menus with a mix of high margin items with popular best sellers.

Business Intelligence

Analyse customer interactions and spending patterns to drive key decisions.

Elite Booking Modules

Golf Management

Comprehensive Golf Management solution for all golfing establishments.

Leisure Management

Manage your leisure facility to encourage participation and grow your customer base.

Spa Management

Maximise your offering ensuring your yield reflects the constraints of your treatment rooms.

Courses and Achievements

An integral module for managing curriculum based sporting activities and classes.

Property Management

Simultaneously book accommodation, leisure activities and golf from one screen.

Session Management

Manage timed sessions admission numbers, pre-sold online with capacity for walk-ins.

Elite Expansion Modules

Access Control

Access Control package will ensure the safety of your premises and customers.

Driving Range Control – Ball Dispenser Integration

Driving Range Integration gives you the tools to manage basket size in every way possible.

Loyalty Programmes

Focus on your customers and members and improve their overall satisfaction.

Stock Management

Manage your stock ensuring that you don’t overstock and increasing your margins.

FlexiPoints

Purchase a Flexi Membership and pay for your activities in Points rather than pounds.

API Integrations

Driving Range Integration gives you the tools to manage basket size in every way possible.

EliteLive

EliteLive Flexi Points

Price activities in points and let your customers pick a date and time that suits their points budget.

EliteLive Levy Account

EliteLive Levy Account lets your members view their Levy Balance, recent transactions and top up, at any time through the EliteLive portal or on the EliteLive App.

EliteLive Online Payments

EliteLive online Payments seamlessly embeds payments into the EliteLive portal including wallet payments such as ApplePay and GooglePay.

EliteLive Promotions

EliteLive Promotions allows you to create specific URL’s to drive customers directly to the offer and automatically embed the promotion code for a seamless customer journey.

EliteLive Visual Range Bay Bookings

EliteLive Visual Range Bay bookings enables your customers to visually identify a range bay to suit their date and time preferences.

EliteLive Shopping Basket

EliteLive Shopping Basket enables your customers to make multiple bookings in the same online transaction.

EliteLive Content Manager

EliteLive Content Manager allows you to add rich imagery, tailored messaging, and promotional content to your EliteLive Portal — all designed to elevate your brand and engage your audience.

EliteLive Courses & Acheivements

EliteLive Courses and Achievements allows customers to view progress through structured course learning through participation.

EliteLive Loyalty Registration

EliteLive Visitor Signup enables you start the customer relationship and tempt them to opt in for marketing communications

EliteLive Google Analytics

EliteLive Enhanced Google Analytics, you gain full visibility. Track every booking, every activity, and every pound spent — all in one place.

Elite Live

Secure Online Portal enables your customers to transact with your business on any device.

Customer Account

Enable your customers to maintain their account at a time that suits them

Online Booking

Your customers are online savvy and expect to be able to transact with your business 24/7.

EliteLive Web Promotions

Web promotions navigate your customers directly to specific activities.

Family Portal

Parents can manage their children’s account from a single login.

Online & Mobile Bookings

Maximise your revenue by taking reservations from every possible source in ‘real time’.

Elite Engage

EliteLive App

EliteLive app gives your club in your customers pockets 24/7/365.

EliteLive E-Docs

Paperless, Digital documents to manage Membership, Invoices and Statements.

Elite Engage

Right Message, Right Customer, Right Time – targeted, autonomous communiques.

Elite F&B Online Ordering

Customers can browse, order and pay for Food & Beverage items from a mobile device.

Mobile Technologies

Mobile functionality so your customers can easily access your services on the go.

Frequently Asked Questions About ESP’s Elite solution for Private Members Clubs

1. What core operational features does the software provide for managing memberships, guest invitations, and access control?

Membership and Access Management

ESP Leisure offers sophisticated membership tier management, guest invitations, and secure access control tailored to exclusive private clubs’ high privacy standards.

2. Can the system handle complex membership tiers, multiple family memberships, and guest policies?

Complex Membership Structures

Supports multi-tier, family, corporate, and honorary memberships with granular access rights and guest policies to preserve exclusivity.

3. How flexible is the platform in managing subscription billing, member accounts, and discreet payment options?

Billing and Payment Flexibility

Flexible subscription billing and discreet account management enable confidential payment methods and multi-channel invoicing.

4. Does the system support confidential and invitation-only guest booking for events, dining, and facilities?

Confidential Guest Booking

The platform accommodates invitation-only bookings for events, dining, and facility use to ensure exclusivity and privacy.

5. What self-service capabilities exist for members while maintaining privacy and exclusivity?

Secure Member Self-Service

Secure, private portals and apps empower members to self-manage bookings and payments while maintaining strict confidentiality controls.

6. How does the software integrate with physical access control, security systems, and member identification methods?

Physical Access Integration

Seamless integration with contactless card-based access control systems ensures secure member and guest entry.

7. Can the system manage multiple club services including dining reservations, event spaces, wellness facilities, and business rooms?

Service and Facility Management

Manages a wide range of club services—fine dining, private event spaces, wellness centres, and business meeting rooms—in one unified system.

8. What tools support personalised communication, exclusive offers, and private event invitations?

Personalised Member Communication

Facilitates tailored messaging, exclusive offers, and private event invitations, enhancing the personal club experience for members.

9. How customisable are booking protocols, cancellation policies, and member notification preferences respecting exclusivity?

Custom Booking Protocols

Highly configurable cancellation and booking rules protect member privacy while maintaining operational flexibility.

10. Does the software provide robust financial reporting tailored to private members clubs’ unique accounting and auditing needs?

Financial and Audit Reporting

Robust, tailored reporting capabilities address the nuanced financial and compliance requirements of elite private clubs.

11. How does it handle multi-site clubs or shared ownership arrangements with centralised oversight?

Multi-Site and Shared Ownership

Supports centralised oversight for multi-site clubs or shared ownership models allowing site-specific customisations.

12. Are mobile apps or portals designed with enhanced security for member convenience without compromising privacy?

Secure Mobile Access

Elite mobile applications are designed with enhanced security features to protect member data and privacy without compromising ease of use.

13. What data protection, GDPR compliance, and security certifications does the platform maintain?

Data Security and Compliance

ESP Leisure complies with GDPR and industry-leading security certifications to safeguard confidential member information.

14. How does the system support detailed member profiles and confidential notes for concierge-level service?

Detailed Member Profiles

Comprehensive profile management includes private notes and preferences supporting concierge-level personalised service.

15. What level of staff training and bespoke onboarding is available to uphold service excellence?

Bespoke Onboarding and Training

Dedicated onboarding experiences and ongoing staff training programs ensure consistent delivery of high standards.

16. Can the platform support seamless integration with bespoke club systems or legacy databases?

Integration with Custom Systems

EliteLive’s Web APIs and tailored integration services connect ESP Leisure with bespoke club IT infrastructure and legacy systems.

17. How flexible are contracts, pricing options, and service-level agreements for exclusive clubs?

Flexible Contracts and SLAs

Contracts can be customised with flexible pricing tiers and service levels suited to private, high-end club operations.

18. Does the software facilitate member renewal automation without compromising personal touch?

Automated, Personalised Renewals

Automated membership renewal processes designed to retain personal engagement through discreet communications.

19. What reporting and analytics are available for member engagement, service usage, and financial performance?

Engagement and Financial Analytics

Advanced PivotTables and PivotCharts monitor member activity, service usage, event attendance, and financial performance to inform management decisions.

20. How regularly is the platform updated and enhanced to reflect evolving private club standards?

Continuous Enhancements

Frequent software updates and bespoke developments ensure the platform evolves with private club operational and security standards.

Ready to Increase Your Revenue?

Book a free demonstration and see for yourself how Elite manages your entire commercial operation from a single platform.

Book A Demo