Activity, Event, and Facility Scheduling with ESP Leisure’s Elite Management System
Introduction
Effective management of club activities, events, and facilities is vital to delivering excellent member experiences and maximising revenue. ESP Leisure’s Elite Management System offers a comprehensive, flexible platform designed to create, manage, and promote a wide range of activities—including events, classes, fixtures, and competitions—while providing seamless online booking and intelligent scheduling tools to eliminate conflicts. Additionally, Elite supports automation for reminders, event check-in, and attendance tracking, helping clubs operate efficiently at scale.
Creating, Managing, and Promoting Events, Classes, Fixtures, and Competitions
Event and Activity Creation
Elite enables clubs to set up unlimited events, from casual social gatherings to large-scale competitions. The system supports complex event parameters such as tiered pricing for members and guests, booking limits, cancellation policies, and multi-participant settings.
Class and Fixture Management
Clubs can schedule recurring classes or one-off sessions with built-in capacity controls and waiting list management. Fixtures and tournaments can be created with participant registration, automatic validation, and fee collection.
Promotion and Communication
Using Elite’s CRM integration, targeted event marketing campaigns can be orchestrated via email, SMS, or push notifications to ensure optimal attendance and engagement.
Online Booking of Facilities with Scheduling Conflict Management
Multi-Facility, Multi-Location Booking
Elite supports online booking for courts, golf tee times, function rooms, and leisure facilities. Members and visitors can view real-time availability, book directly, and even pay online through a branded self-service portal or mobile app.
Scheduling Conflict Prevention
The system’s centralised booking logic automatically detects conflicts, preventing double bookings or over-capacity ratings. Clubs maintain control over variable booking rights by member status, visitor types, and time slots.
Flexible Pricing and Access Controls
Clubs can configure pricing based on time, day, membership level, or promotional codes, ensuring fair access and revenue optimisation.
Automation for Reminders, Event Check-in, and Attendance Tracking
Automated Reminders and Notifications
Elite automates sending timely reminders for upcoming bookings, class start times, event registrations, or membership renewals, customisable by communication channel preferences.
Fast Event Check-in
Members or guests check-in quickly via kiosks, mobile apps, or reception desks using smart card technology or QR codes, accelerating throughput and improving front-of-house efficiency.
Attendance and Participation Tracking
The system captures attendance records automatically for billing, reporting, or compliance purposes. Clubs can generate detailed reports on member participation, no-shows, and event performance.
Benefits of Elite’s Scheduling and Event Management Features
- Maximised Facility Utilisation: Real-time booking and conflict management optimise usage of valuable club resources.
- Improved Member Experience: Self-service booking and timely communications reduce friction and increase member satisfaction.
- Streamlined Operations: Automation reduces administrative workload and errors.
- Revenue Growth: Dynamic pricing and comprehensive event management open new upsell and membership engagement opportunities.
- Integrated Reporting: Detailed attendance and booking reports support strategic planning and operational insights.
Conclusion
ESP Leisure’s Elite Management System delivers a powerful combination of flexibility, automation, and integration for scheduling activities, events, and facilities at clubs of all sizes. By leveraging these tools, clubs can ensure smooth operations, enhance member engagement, and drive financial success.
Call to Action
Ready to simplify and enhance your club’s scheduling and event management? Get in touch today for a personalised demo of ESP Leisure’s Elite Management System.