Holiday Park Management Software | Elite Management System

Holiday Park Management System

Allow your guests to book their activities in advance and maximise your return on investment.

Elite’s Holiday Park Management solution has been specifically designed to meet the unique requirements of the industry. The software is flexible enough to cater for the small independent park up to the multi-location holiday village groups.

Elite covers all aspects of the village including accommodation or pitch bookings, food and beverage, sports and recreational activity bookings, kiosk sales and equipment hire. Multiple schemes can be set up to provide beneficial rights or discounts to different customer types.

ESP Leisure’s Holiday Park Management Solution is a holistic, guest-centric platform that empowers holiday parks to maximise activity bookings, streamline Spa/Retail/F&B operations, optimise staffing, and deliver a seamless experience before and during guest stays.

Everything You Need to Succeed

Customer Relationship Management

Effective management of CRM is key to any holiday park. Tracking enquiries and converting prospects into customers are vital components to a successful holiday park business.

Single Centralised Booking System

Elite’s Booking module allows you to streamline your reservations procedure, enhancing customer service levels and maximising the return on your valuable real estate.

Point of Sale

Managing transactions in Elite’s fully integrated Point of Sale module to provide a smooth, simple and speedy customer/member experience when paying for activities and services.

Stock Control

Accurately manage physical merchandise and monitor margins.

Online & Mobile Booking

Elite Live enables online interaction with your customers providing 24/7 access to your facility for members & visitors whilst increasing brand awareness and engagement.

Food and Beverage

The Elite Food and Beverage module manages the bar and cafe areas of your park’s operations enabling customer loyalty schemes to be easily administered.

Loyalty Management

Enhance the product offering and encourage participation through built in loyalty schemes.

Communications

Engage with customers using automated communications to inform and nurture customers to meet their expectations.

Financial Audit

Audit each and every transaction to ensure financial compliance.

Reports & BI

Produce customer, booking and financial reports at the touch of a button.

Elite Core Modules

CRM

Consolidate data to provide a single view of customers including interests & buying habits.

Membership

Nurture existing customers and reduce the cost of new acquisitions.

Bookings

Capitalise revenues by maximising yields from all physical, virtual and human resources.

Point of Sale

Achieve operational excellence and improve working capital through inventory efficiencies.

Food & Beverage

Construct menus with a mix of high margin items with popular best sellers.

Business Intelligence

Analyse customer interactions and spending patterns to drive key decisions.

Elite Booking Modules

Golf Management

Comprehensive Golf Management solution for all golfing establishments.

Leisure Management

Manage your leisure facility to encourage participation and grow your customer base.

Spa Management

Maximise your offering ensuring your yield reflects the constraints of your treatment rooms.

Courses and Achievements

An integral module for managing curriculum based sporting activities and classes.

Property Management

Simultaneously book accommodation, leisure activities and golf from one screen.

Session Management

Manage timed sessions admission numbers, pre-sold online with capacity for walk-ins.

Elite Expansion Modules

Access Control

Access Control package will ensure the safety of your premises and customers.

Driving Range Control – Ball Dispenser Integration

Driving Range Integration gives you the tools to manage basket size in every way possible.

Loyalty Programmes

Focus on your customers and members and improve their overall satisfaction.

Stock Management

Manage your stock ensuring that you don’t overstock and increasing your margins.

FlexiPoints

Purchase a Flexi Membership and pay for your activities in Points rather than pounds.

API Integrations

Driving Range Integration gives you the tools to manage basket size in every way possible.

EliteLive

EliteLive Flexi Points

Price activities in points and let your customers pick a date and time that suits their points budget.

EliteLive Levy Account

EliteLive Levy Account lets your members view their Levy Balance, recent transactions and top up, at any time through the EliteLive portal or on the EliteLive App.

EliteLive Online Payments

EliteLive online Payments seamlessly embeds payments into the EliteLive portal including wallet payments such as ApplePay and GooglePay.

EliteLive Promotions

EliteLive Promotions allows you to create specific URL’s to drive customers directly to the offer and automatically embed the promotion code for a seamless customer journey.

EliteLive Visual Range Bay Bookings

EliteLive Visual Range Bay bookings enables your customers to visually identify a range bay to suit their date and time preferences.

EliteLive Shopping Basket

EliteLive Shopping Basket enables your customers to make multiple bookings in the same online transaction.

EliteLive Content Manager

EliteLive Content Manager allows you to add rich imagery, tailored messaging, and promotional content to your EliteLive Portal — all designed to elevate your brand and engage your audience.

EliteLive Courses & Acheivements

EliteLive Courses and Achievements allows customers to view progress through structured course learning through participation.

EliteLive Loyalty Registration

EliteLive Visitor Signup enables you start the customer relationship and tempt them to opt in for marketing communications

EliteLive Google Analytics

EliteLive Enhanced Google Analytics, you gain full visibility. Track every booking, every activity, and every pound spent — all in one place.

Elite Live

Secure Online Portal enables your customers to transact with your business on any device.

Customer Account

Enable your customers to maintain their account at a time that suits them

Online Booking

Your customers are online savvy and expect to be able to transact with your business 24/7.

EliteLive Web Promotions

Web promotions navigate your customers directly to specific activities.

Family Portal

Parents can manage their children’s account from a single login.

Online & Mobile Bookings

Maximise your revenue by taking reservations from every possible source in ‘real time’.

Elite Engage

EliteLive App

EliteLive app gives your club in your customers pockets 24/7/365.

EliteLive E-Docs

Paperless, Digital documents to manage Membership, Invoices and Statements.

Elite Engage

Right Message, Right Customer, Right Time – targeted, autonomous communiques.

Elite F&B Online Ordering

Customers can browse, order and pay for Food & Beverage items from a mobile device.

Mobile Technologies

Mobile functionality so your customers can easily access your services on the go.

Frequently Asked Questions About ESP’s Elite Holiday Park Management Software

1. How does the software support pre-arrival booking and reservation of activities, experiences, and facilities?

Pre-Arrival Activity Booking

ESP Leisure’s integrated booking platform enables guests to easily reserve activities, experiences, and facilities prior to arrival, enhancing guest planning and revenue pickup.

2. Can the platform handle real-time inventory management and dynamic capacity controls for high-demand activities?

Real-Time Inventory & Capacity Management

Dynamic capacity controls and inventory management prevent overbooking and optimise activity utilisation during peak times.

3. Does it integrate with central booking engines and guest management systems for seamless guest journey orchestration?

Central Booking Engine Integration

The system seamlessly integrates with central hotel and park booking engines to synchronise guest data and streamline all reservation touchpoints.

4. How flexible are group bookings, family packages, and special event reservations handled within the system?

Group and Package Bookings

Supports complex group and family bookings with package bundling to simplify guest experience and upsell opportunities.

5. What tools are available to optimise Spa, Retail, and F&B operations, including booking, resource planning, and sales tracking?

Spa, Retail, and F&B Operations

Comprehensive tools manage appointment scheduling, POS transactions, stock control, order management, and revenue tracking across spa, retail, and food & beverage outlets.

6. Is there guest self-service for pre-booking activities, ordering retail or F&B products, and managing itineraries pre- and during stay?

Guest Self-Service

Flexible guest portals and mobile apps empower guests to book activities, order retail/F&B products, and manage itineraries anytime, pre- or during stay.

7. What payment options are supported both pre-arrival and on-site, including contactless, room charge, and mobile wallets?

Multi-Channel Payments

Secure payment processing supports contactless, mobile wallets, pre-pay, post-pay, and room charging options tailored for holiday park environments.

8. How does the system handle voucher schemes, promotions, and cross-selling opportunities across multiple revenue streams?

Voucher and Promotion Management

Integrated management of vouchers, discounts, and loyalty rewards facilitates optimised guest spend across all park services.

9. Are there integrated communications tools to send personalised offers, booking confirmations, reminders, and real-time updates?

Integrated Guest Communications

Automated, personalised messaging via email, SMS, and app notifications keeps guests informed and engaged with offers and activity updates.

10. How customisable are booking policies, cancellation conditions, and guest notifications to suit different activities and guest preferences?

Customisable Booking Policies

Configurable cancellation policies, reminders, deposit handling, and no-show fees align with diverse activity types and guest expectations.

11. Does the software support multi-site holiday parks with centralised management and site-specific customisation?

Multi-Site Park Support

Centralised operational control supports multi-site holiday parks with site-specific adaptations ensuring consistent service delivery.

12. What reporting and real-time analytics are provided to monitor activity uptake, revenue, guest behaviour, and operational efficiency?

Reporting and Analytics

Real-time business intelligence dashboards provide insights into activity bookings, sales, resource utilisation, and guest preferences for informed decision-making.

13. Are staff scheduling and resource allocation tools included for leisure, spa, retail, and F&B teams?

Staff Scheduling & Resource Planning

Staff rotas and resource management tools improve operational efficiency and staffing in spas, retail, and leisure outlets.

14. How mobile-friendly is the platform for staff and guests, enabling access to bookings, purchases, and operational updates on the go?

Mobile Access for Staff & Guests

Mobile apps for staff task management and guest self-service ensure operational agility and excellent guest experience throughout the stay.

15. How secure is the system, particularly for GDPR compliance, payment security, and safeguarding guest data?

Security and GDPR Compliance

High standards of data security, PCI DSS-compliant payments, and rigorous GDPR adherence ensure guest data protection.

16. What data migration and onboarding support does the vendor offer for smooth implementation in holiday parks?

Data Migration & Onboarding

Experienced onboarding teams offer seamless data migration and tailored training programs for holiday park multi-department teams.

17. Can the system handle ancillary revenue channels like event ticketing, equipment hire, or guided tours alongside core services?

Ancillary Revenue Management

Support for event ticketing, equipment hire, guided tours, and other add-ons maximises guest spend and park profitability.

18. What level of training and ongoing customer support is available for multi-department, large-scale park operations?

Training & Customer Support

Dedicated multi-channel support and continuous training programs empower staff and ensure system efficacy across large park operations.

19. How flexible are contract and pricing models, including modular feature selections?

Flexible Pricing & Contracting

ESP’s pricing models accommodate park scale and feature modules with options for flexible contract terms.

20. How often are system updates released, and how does the vendor ensure alignment with evolving market and guest expectations?

Frequent Updates & Innovation

Regular system enhancements driven by customer feedback ensure the platform evolves with changing market demands and guest expectations.

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