Leisure Management System

Solutions For Leisure Management Systems

If Leisure is your business…

Elite is a powerful solution that has been designed to meet the diverse requirements of all Leisure establishments, from an independent club to a large multi-location leisure trust.

Give your members and casual users the flexibility of booking online, providing live availability 24/7 for racquet sport, exercise classes, swimming and other leisure activities, with the option to enhance your membership packages by offering advanced booking rights to members.Installed by qualified professionals from the UK leisure industry, our Leisure Management System will help you to maximise your court availability and reduce administrative requirements.

Everything You Need to Succeed

Proactively envisioned multimedia based expertise and cross-media growth strategies. Seamlessly visualize quality intellectual capital without superior collaboration.

Membership & CRM

Manage membership and Pay & Play customers through a single database.

Leisure Management

Manage your sports facility and the activities you offer through a dedicated platform that seamlessly includes customer profile into the booking price.

Point of Sale

Effectively manage your income streams at the front desk enabling quick reconciliation in the back office.

Stock Control

Accurately manage physical merchandise and monitor margins.

Online Booking & Mobile App

Allow members of public to book activities and manage their membership through online services and mobile app.

Fast Track Arrival

Fast track pre-booked customers through the check in process reducing queues and improve customer service.

Loyalty Management

Enhance the product offering and encourage participation through built in loyalty schemes.

Communications

Engage with customers using automated communications to inform and nurture customers to meet their expectations.

Financial Audit

Audit each and every transaction to ensure financial compliance.

Reports & BI

Produce customer, booking and financial reports at the touch of a button.

Elite Core Modules

CRM

Consolidate data to provide a single view of customers including interests & buying habits.

Membership

Nurture existing customers and reduce the cost of new acquisitions.

Bookings

Capitalise revenues by maximising yields from all physical, virtual and human resources.

Point of Sale

Achieve operational excellence and improve working capital through inventory efficiencies.

Food & Beverage

Construct menus with a mix of high margin items with popular best sellers.

Business Intelligence

Analyse customer interactions and spending patterns to drive key decisions.

Elite Booking Modules

Golf Management

Comprehensive Golf Management solution for all golfing establishments.

Leisure Management

Manage your leisure facility to encourage participation and grow your customer base.

Spa Management

Maximise your offering ensuring your yield reflects the constraints of your treatment rooms.

Courses and Achievements

An integral module for managing curriculum based sporting activities and classes.

Property Management

Simultaneously book accommodation, leisure activities and golf from one screen.

Session Management

Manage timed sessions admission numbers, pre-sold online with capacity for walk-ins.

Elite Expansion Modules

Access Control

Access Control package will ensure the safety of your premises and customers.

Driving Range Control – Ball Dispenser Integration

Driving Range Integration gives you the tools to manage basket size in every way possible.

Loyalty Programmes

Focus on your customers and members and improve their overall satisfaction.

Stock Management

Manage your stock ensuring that you don’t overstock and increasing your margins.

FlexiPoints

Purchase a Flexi Membership and pay for your activities in Points rather than pounds.

API Integrations

Driving Range Integration gives you the tools to manage basket size in every way possible.

EliteLive

EliteLive Flexi Points

Price activities in points and let your customers pick a date and time that suits their points budget.

EliteLive Levy Account

EliteLive Levy Account lets your members view their Levy Balance, recent transactions and top up, at any time through the EliteLive portal or on the EliteLive App.

EliteLive Online Payments

EliteLive online Payments seamlessly embeds payments into the EliteLive portal including wallet payments such as ApplePay and GooglePay.

EliteLive Promotions

EliteLive Promotions allows you to create specific URL’s to drive customers directly to the offer and automatically embed the promotion code for a seamless customer journey.

EliteLive Visual Range Bay Bookings

EliteLive Visual Range Bay bookings enables your customers to visually identify a range bay to suit their date and time preferences.

EliteLive Shopping Basket

EliteLive Shopping Basket enables your customers to make multiple bookings in the same online transaction.

EliteLive Content Manager

EliteLive Content Manager allows you to add rich imagery, tailored messaging, and promotional content to your EliteLive Portal — all designed to elevate your brand and engage your audience.

EliteLive Courses & Acheivements

EliteLive Courses and Achievements allows customers to view progress through structured course learning through participation.

EliteLive Loyalty Registration

EliteLive Visitor Signup enables you start the customer relationship and tempt them to opt in for marketing communications

EliteLive Google Analytics

EliteLive Enhanced Google Analytics, you gain full visibility. Track every booking, every activity, and every pound spent — all in one place.

Elite Live

Secure Online Portal enables your customers to transact with your business on any device.

Customer Account

Enable your customers to maintain their account at a time that suits them

Online Booking

Your customers are online savvy and expect to be able to transact with your business 24/7.

EliteLive Web Promotions

Web promotions navigate your customers directly to specific activities.

Family Portal

Parents can manage their children’s account from a single login.

Online & Mobile Bookings

Maximise your revenue by taking reservations from every possible source in ‘real time’.

Elite Engage

EliteLive App

EliteLive app gives your club in your customers pockets 24/7/365.

EliteLive E-Docs

Paperless, Digital documents to manage Membership, Invoices and Statements.

Elite Engage

Right Message, Right Customer, Right Time – targeted, autonomous communiques.

Elite F&B Online Ordering

Customers can browse, order and pay for Food & Beverage items from a mobile device.

Mobile Technologies

Mobile functionality so your customers can easily access your services on the go.

Frequently Asked Questions About Elite Leisure Management System

1. What are the main features and modules offered by the software?

Features and Modules

ESP Leisure provides a comprehensive, modular platform covering membership management, class and facility bookings, payments, access control, and comprehensive reporting. It also offers digital member engagement via the EliteLive app for bookings, communication, and touchless payments.

2. How customisable and scalable is the platform for different types/sizes of leisure or membership clubs?

Customisation and Scalability

The platform is highly configurable to fit varying club sizes and business types—from local clubs to enterprise leisure operators—scaling as the number of sites or members grow.

3. Does the software integrate with existing club systems like payment gateways, booking channels, member databases, and access control?

Integration Capabilities

Elite provides functionality for major payment gateways (including contactless), built in booking and member management functions, and integration to key hardware like turnstiles and mifare card readers. The EliteLive Web APIs provide for custom extension.

4. What pricing models or licensing options are available?

Pricing

Pricing is transparent and tailored to client needs based on modules and user volume. ESP typically offers consultations and demos to help prospective clients evaluate the fit.

5. What are the onboarding and training processes for new customers?

Onboarding and Training

A dedicated onboarding team guides new customers through data migration, configuration, and initial training. Ongoing support and refresher training are offered as needed.

6. How secure is the software, especially concerning data protection and GDPR compliance?

Security and GDPR

Data security and GDPR compliance are a cornerstone of Elite , with strong audit and strict access controls.

7. Is there a mobile app for our customers? How user-friendly is the app?

Mobile Apps

The EliteLive app provides your customers with an intuitive mobile experience for bookings, payments, notifications, and profile management, streamlining engagement.

8. What self-service options are available for members (bookings, payments, account management)?

Member Self-Service

Members can self-manage bookings, renew memberships, make payments, and receive personalised communications—all through the app or web portal.

9. How reliable and accessible is customer support? What are typical response times?

Customer Support

ESP Leisure offers multi-channel support with defined SLAs. Customers benefit from dedicated account managers and rapid issue resolution.

10. Can the software handle contactless or digital payments smoothly?

Contactless & Digital Payments

Full support for contactless, card, and digital wallet payments is seamlessly integrated into both member-facing and back-office systems.

11. Does the software provide marketing or member engagement tools like communications, event notifications, or loyalty programs?

Marketing and Engagement

The platform includes modules for targeted messaging, event invitations, loyalty schemes, and customisable campaigns to improve member retention.

12. What reporting and analytics capabilities does the software offer?

Reporting and Analytics

Advanced PivotTables and PivotCharts provide real-time insights across memberships, financials, utilisation, and engagement metrics with export and drill-down options.

13. How easy is it to migrate existing data into the system?

Data Migration

ESP Leisure’s onboarding team supports smooth migration from legacy systems with comprehensive data validation and mapping tools.

14. Are there tools to help retain members and reduce churn?

Member Retention Tools

Built-in automation for reminders, renewal campaigns, and behaviour tracking helps reduce churn and actively improve member satisfaction.

15. What hardware integrations are supported (POS terminals, barcode scanners, turnstiles)?

Hardware Support

ESP Leisure integrates with popular POS terminals, access hardware, barcode readers, and Chip & Pin devices to streamline operations.

16. How does the software support multi-site or multi-venue operators?

Multi-Site Support

The platform supports multi-venue operators with centralised management, consolidated reporting, and site-specific customisations.

17. Are there customisation options for branding EliteLive and workflows?

Branding and Workflow Customisation

Clubs can tailor user-facing portals, mobile apps, and backend workflows to match brand identity and operational processes.

18. What is ESP’s reputation for updates and continuous innovation?

Innovation and Updates

ESP Leisure continuously evolves its platform with customer-driven enhancements, maintaining leadership in management innovation and digital transformation.

19. How does the software compare on digital engagement and customer experience?

Digital Engagement

Superior focus on digital customer experience through apps, real-time communications, and seamless payment journeys differentiates ESP Leisure and Elite Live.

20. How do contract terms, cancellations, and service-level agreements work?

Contracts and SLAs

Flexible contract terms and clear service level agreements ensure transparency, with supportive cancellation policies and a customer-first approach.

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