Sailing and Yacht Club Management Software | Elite Management System

Transforming the potential for your Sailing or Yacht Club and your Customers

Chart A Course For Success

Delivering a wide range of quality facilities and experiences to your Members and Visitors is at the core of your Club success. Ensuring that everything from moorings and club house events to functions and accommodation can be booked and managed with ease is vital to controlling costs and to delivering the experiences your Members and Visitors expect.

At ESP, we understand the challenges Clubs face in balancing Member / Visitor expectations with available resources and effective operations from enquiries and event bookings to memberships and development programmes. We understand how your customers value tradition and quality sailing and yachting experiences, but are also balancing other pressures on their time and resources.

The ‘Elite’ Sailing and Yachting Management Solution is designed to smoothly combine all aspects of your customer service delivery, with the levels of choice and flexibility your customers demand, whilst maintaining the high quality operations management your Club represents. Management of both your membership and transient sailing community is achieved with new levels of access, security and automation.

We enable you to deliver a more streamlined experience for your customers in all aspects of your club, whilst empowering you to develop your business as needs evolve every year!

Everything You Need to Succeed

Membership, Boat Moorings and Storage Billing

Elite manages the entire new member application process, subscriptions and renewals. Billing your members for their subscriptions, boat mooring fees or yard storage fees is all managed within Elite, ensuring that all your billing is accurate and controlled from one place. Elite’s sophisticated document generator produces the necessary documentation to collect the correct fees from boat owners.

Accounts & Finance

Keeping you in control of finances. Elite pushes a daily journal to your club’s accounting software; Membership and boat related charges are raised in the member’s sales ledger running within Elite – payments are taken and posted against member balances for invoices raised for subscriptions or for top-up of the member’s Levy Account card account.

Reception and Front of House

Delivering personal service. Reception is the front of house role that has most contact with members on a day-to-day basis. They need instant access to customer data to be able to deal with all queries promptly and accurately. Elite enables reception staff to quickly identify member details in order to amend information, make bookings or execute any other transactions.

Bar & Catering

The bar and restaurant are a significant part of your club operations and must be equipped with necessary customer service tools. The Elite system is designed to process all forms of payment from scheme debit and credit cards to member levy cards and vouchers. Bar and restaurant terminals connected to Elite can also cater for members / non-members transactions as well as managing social events for example.

Accommodation

If your club provides accommodation for both members and visitor use, Elite manages your guests’ entire stay from reservation through check-in and check-out. Fully itemised bills including charges to room are produced at the check-out, with full credit control visibility to manage outstanding accounts.

Club Events

Making events management easier. Elite manages all of your events; be they sailing events, social events, events on the water and/or in the clubhouse. Elite enables you to distinguish charges as appropriate for your events for members and /or their guests or for non-members.

Your Event Manager creates and schedules events in Elite. These can then be accessed by office staff to take bookings and payments. You can also enable your members and / or visitors to book online.

Race / Regatta Event Bookings

Race entrance can be completed online – Elite validates every entry and when appropriate, collecting payment from the entrant at the time of booking if required. Validation includes the “signature process”. In addition, your race management team are able to view participant lists and the club house team can anticipate the level of demand expected, following each event.

Training & Sailing Courses

Reducing administration overhead and raising participation. If your Club regularly runs training courses such as First Aid, Powerboat and Sailing qualifications, Elite will simplify management of all aspects from scheduling to booking, allocation of resources and payment. Your Club can use and track a combination of volunteer and paid Instructors to run courses for maximum efficiency.

Elite Core Modules

CRM

Consolidate data to provide a single view of customers including interests & buying habits.

Membership

Nurture existing customers and reduce the cost of new acquisitions.

Bookings

Capitalise revenues by maximising yields from all physical, virtual and human resources.

Point of Sale

Achieve operational excellence and improve working capital through inventory efficiencies.

Food & Beverage

Construct menus with a mix of high margin items with popular best sellers.

Business Intelligence

Analyse customer interactions and spending patterns to drive key decisions.

Elite Booking Modules

Golf Management

Comprehensive Golf Management solution for all golfing establishments.

Leisure Management

Manage your leisure facility to encourage participation and grow your customer base.

Spa Management

Maximise your offering ensuring your yield reflects the constraints of your treatment rooms.

Courses and Achievements

An integral module for managing curriculum based sporting activities and classes.

Property Management

Simultaneously book accommodation, leisure activities and golf from one screen.

Session Management

Manage timed sessions admission numbers, pre-sold online with capacity for walk-ins.

Elite Expansion Modules

Access Control

Access Control package will ensure the safety of your premises and customers.

Driving Range Control – Ball Dispenser Integration

Driving Range Integration gives you the tools to manage basket size in every way possible.

Loyalty Programmes

Focus on your customers and members and improve their overall satisfaction.

Stock Management

Manage your stock ensuring that you don’t overstock and increasing your margins.

FlexiPoints

Purchase a Flexi Membership and pay for your activities in Points rather than pounds.

API Integrations

Driving Range Integration gives you the tools to manage basket size in every way possible.

EliteLive

EliteLive Flexi Points

Price activities in points and let your customers pick a date and time that suits their points budget.

EliteLive Levy Account

EliteLive Levy Account lets your members view their Levy Balance, recent transactions and top up, at any time through the EliteLive portal or on the EliteLive App.

EliteLive Online Payments

EliteLive online Payments seamlessly embeds payments into the EliteLive portal including wallet payments such as ApplePay and GooglePay.

EliteLive Promotions

EliteLive Promotions allows you to create specific URL’s to drive customers directly to the offer and automatically embed the promotion code for a seamless customer journey.

EliteLive Visual Range Bay Bookings

EliteLive Visual Range Bay bookings enables your customers to visually identify a range bay to suit their date and time preferences.

EliteLive Shopping Basket

EliteLive Shopping Basket enables your customers to make multiple bookings in the same online transaction.

EliteLive Content Manager

EliteLive Content Manager allows you to add rich imagery, tailored messaging, and promotional content to your EliteLive Portal — all designed to elevate your brand and engage your audience.

EliteLive Courses & Acheivements

EliteLive Courses and Achievements allows customers to view progress through structured course learning through participation.

EliteLive Loyalty Registration

EliteLive Visitor Signup enables you start the customer relationship and tempt them to opt in for marketing communications

EliteLive Google Analytics

EliteLive Enhanced Google Analytics, you gain full visibility. Track every booking, every activity, and every pound spent — all in one place.

Elite Live

Secure Online Portal enables your customers to transact with your business on any device.

Customer Account

Enable your customers to maintain their account at a time that suits them

Online Booking

Your customers are online savvy and expect to be able to transact with your business 24/7.

EliteLive Web Promotions

Web promotions navigate your customers directly to specific activities.

Family Portal

Parents can manage their children’s account from a single login.

Online & Mobile Bookings

Maximise your revenue by taking reservations from every possible source in ‘real time’.

Elite Engage

EliteLive App

EliteLive app gives your club in your customers pockets 24/7/365.

EliteLive E-Docs

Paperless, Digital documents to manage Membership, Invoices and Statements.

Elite Engage

Right Message, Right Customer, Right Time – targeted, autonomous communiques.

Elite F&B Online Ordering

Customers can browse, order and pay for Food & Beverage items from a mobile device.

Mobile Technologies

Mobile functionality so your customers can easily access your services on the go.

Frequently Asked Questions About Elite Sailmaster Management Software

1. What core operational features does the platform provide for managing boat storage, and member access?

Operational Features

ESP Leisure provides boat storage management, slipway reservations, and member access control with real-time availability and scheduling.

2. Can the system handle complex membership tiers, family memberships, corporate accounts, and guest passes?

Membership Flexibility

Supports diverse membership types such as family, corporate, guest passes, and honorary member tiers with custom privileges and billing profiles.

3. How flexible is the billing system for berth fees, mooring charges, membership subscriptions, and event fees?

Billing and Fees Management

Flexible billing administration for berth/mooring fees, yard storage, event charges, and subscription payments with automated invoicing and Direct Debit options.

4. Does it support online and onsite booking/payment processing, including contactless and Direct Debit?

Payment Processing

Secure, integrated payment gateways support online, onsite, contactless, and Direct Debit to streamline financial operations.

5. What self-service options exist for members to manage bookings, payments, and personal profiles?

Member Self-Service

Members can book facilities, pay fees, update profiles, and view account status anytime via the EliteLive app or web portal.

6. Does the software integrate with marina access control systems, gates, and Contactless Card door entry?

Access Control Integration

The platform integrates with access gates, turnstiles, and mifare card entry systems for secure, automated member access control.

7. How can the system manage resources like slipways, storage yards, club facilities, and event spaces?

Resource and Facility Management

Management tools cover club facilities including function rooms, bars, slipways, and storage areas, allowing multi-resource booking.

8. Are there tools for managing club events, social functions, and facilities like bars or restaurants?

Event and Social Function Management

Supports management of club social events, training courses, regattas (operations, not competition), and venue bookings including catering options.

9. What reporting and financial management capabilities are available for fees, payments, and facility utilisation?

Reporting and Financial Control

Advanced reporting dashboards offer real-time finance, utilisation, and membership analytics supporting effective club administration.

10. How customisable are booking rules, cancellation policies, and member notifications for club events?

Booking Rules Customisation

Configurable booking policies, cancellation terms, notifications, and scheduling rules to align with club operations.

11. Can the software handle multi-site operations or satellite club facilities efficiently?

Multi-Site / Satellite Club Management

Centralised management of multiple clubs or satellite facilities with consolidated reporting and site-specific rules.

12. What mobile capabilities exist for member and staff convenience in managing club bookings and communications?

Mobile Access

Full mobile functionality for both members and staff enables bookings, payments, communications, and real-time alerts.

13. How secure is the platform regarding data protection, GDPR, and payment security?

Security and Compliance

Robust GDPR-compliant data security, PCI DSS payment standards, and secure user access protocols safeguard all data and financial transactions.

14. How effective are retention and engagement tools, such as automated renewals and personalised communication?

Retention and Communication Tools

Automated membership renewal reminders, targeted communications, and personalised messaging enhance member retention and engagement.

15. Does the vendor assist with data migration from legacy club management systems?

Data Migration Assistance

Expert onboarding teams support smooth data migration from existing club management systems.

16. What level of onboarding, training, and ongoing support is available for clubs and their staff?

Training and Support

Comprehensive onboarding, ongoing training, and responsive support services tailored for sailing and yacht club staff.

17. How flexible are contract terms and pricing models, and are demos offered?

Pricing and Demonstrations

Flexible pricing structures suitable for clubs of all sizes with demonstrations to validate functionality and suitability.

18. Does the software support integrated communications including SMS, email, or push notifications for members?

Integrated Communications

Supports multiple communication channels — SMS, email, and push notifications for announcements, alerts, and personalised messaging.

19. Can the system support ancillary revenue streams like merchandise shops, training courses, or boat hire?

Ancillary Revenue Support

Modules for managing retail shops, course bookings, boat hire, and other supplementary revenue sources are available.

20. How frequently are software updates released, and how responsive is the vendor to custom features or regulatory changes?

Product Updates and Customisation

Regular software updates reflect regulatory changes and customer feedback, with options for custom feature development and integrations.

Ready to Increase Your Revenue?

Book a free demonstration and see for yourself how Elite manages your entire commercial operation from a single platform.

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