Spa Management Software | Elite Management System

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The Elite Spa Management Software takes care of the complex booking requirements of therapist, treatment and location, storing vital client information and retaining a detailed history of past visits, including treatments purchased. Retail sales and bookings can be combined within one transaction, thus streamlining the process at point of sale.

Whether your Spa is a destination retreat, luxury resort, a day spa or leisure club, it is vital for the success of the business that the attentions of your staff remain focused on your clients and in providing them with the personal touch that will make their time with you an enjoyable experience.

Everything You Need to Succeed

Proactively envisioned multimedia based expertise and cross-media growth strategies. Seamlessly visualize quality intellectual capital without superior collaboration.

Customer Relationship Management

Capturing your customers and their treatments provides the vital detail you need to be able to keep in close contact with your patrons.

Efficient Point of Sale

Quick and smooth transactions in golf shop, reception and food & beverage outlets provides improved sales tracking and inventory management.

Spa Bookings

Elite central booking system shares customer treatment reservations and Therapist’s diaries on any terminal throughout the estate.

Loyalty

Keep your customers coming back for more, generating repeat business opportunities with Elite Loyalty management module.

Therapists

Elite manages your therapists rota’s so that you can take booking in advance and schedule your workforce to meet customer demand rather than letting workforce determine availability to your customers.

Personalised Customer Relationship Management

Tailored communications and offers based on individual preferences promotes enhanced customer loyalty and targeted marketing success.

Rooms & Equipment

Elite enables your treatment rooms to be booked to their best capacity; any equipment required for specific treatment is also taken into account when showing availability to your customers.

Food & Beverage

Tailored communications and offers based on individual preferences promotes enhanced customer loyalty and targeted marketing success.

Treatments

Elite enables any number of treatments to be added with links to the skills associated with your therapists. Time is automatically assigned for each treatment to book out therapist, treatment room and any equipment required.

Insightful Financial Reporting

Reporting is vital to understanding any business, driving key decisions based on real-time data and form strategic decisions based on trends and forecasting.

Elite Core Modules

CRM

Consolidate data to provide a single view of customers including interests & buying habits.

Membership

Nurture existing customers and reduce the cost of new acquisitions.

Bookings

Capitalise revenues by maximising yields from all physical, virtual and human resources.

Point of Sale

Achieve operational excellence and improve working capital through inventory efficiencies.

Food & Beverage

Construct menus with a mix of high margin items with popular best sellers.

Business Intelligence

Analyse customer interactions and spending patterns to drive key decisions.

Elite Booking Modules

Golf Management

Comprehensive Golf Management solution for all golfing establishments.

Leisure Management

Manage your leisure facility to encourage participation and grow your customer base.

Spa Management

Maximise your offering ensuring your yield reflects the constraints of your treatment rooms.

Courses and Achievements

An integral module for managing curriculum based sporting activities and classes.

Property Management

Simultaneously book accommodation, leisure activities and golf from one screen.

Session Management

Manage timed sessions admission numbers, pre-sold online with capacity for walk-ins.

Elite Expansion Modules

Access Control

Access Control package will ensure the safety of your premises and customers.

Driving Range Control – Ball Dispenser Integration

Driving Range Integration gives you the tools to manage basket size in every way possible.

Loyalty Programmes

Focus on your customers and members and improve their overall satisfaction.

Stock Management

Manage your stock ensuring that you don’t overstock and increasing your margins.

FlexiPoints

Purchase a Flexi Membership and pay for your activities in Points rather than pounds.

API Integrations

Driving Range Integration gives you the tools to manage basket size in every way possible.

EliteLive

EliteLive Flexi Points

Price activities in points and let your customers pick a date and time that suits their points budget.

EliteLive Levy Account

EliteLive Levy Account lets your members view their Levy Balance, recent transactions and top up, at any time through the EliteLive portal or on the EliteLive App.

EliteLive Online Payments

EliteLive online Payments seamlessly embeds payments into the EliteLive portal including wallet payments such as ApplePay and GooglePay.

EliteLive Promotions

EliteLive Promotions allows you to create specific URL’s to drive customers directly to the offer and automatically embed the promotion code for a seamless customer journey.

EliteLive Visual Range Bay Bookings

EliteLive Visual Range Bay bookings enables your customers to visually identify a range bay to suit their date and time preferences.

EliteLive Shopping Basket

EliteLive Shopping Basket enables your customers to make multiple bookings in the same online transaction.

EliteLive Content Manager

EliteLive Content Manager allows you to add rich imagery, tailored messaging, and promotional content to your EliteLive Portal — all designed to elevate your brand and engage your audience.

EliteLive Courses & Acheivements

EliteLive Courses and Achievements allows customers to view progress through structured course learning through participation.

EliteLive Loyalty Registration

EliteLive Visitor Signup enables you start the customer relationship and tempt them to opt in for marketing communications

EliteLive Google Analytics

EliteLive Enhanced Google Analytics, you gain full visibility. Track every booking, every activity, and every pound spent — all in one place.

Elite Live

Secure Online Portal enables your customers to transact with your business on any device.

Customer Account

Enable your customers to maintain their account at a time that suits them

Online Booking

Your customers are online savvy and expect to be able to transact with your business 24/7.

EliteLive Web Promotions

Web promotions navigate your customers directly to specific activities.

Family Portal

Parents can manage their children’s account from a single login.

Online & Mobile Bookings

Maximise your revenue by taking reservations from every possible source in ‘real time’.

Elite Engage

EliteLive App

EliteLive app gives your club in your customers pockets 24/7/365.

EliteLive E-Docs

Paperless, Digital documents to manage Membership, Invoices and Statements.

Elite Engage

Right Message, Right Customer, Right Time – targeted, autonomous communiques.

Elite F&B Online Ordering

Customers can browse, order and pay for Food & Beverage items from a mobile device.

Mobile Technologies

Mobile functionality so your customers can easily access your services on the go.

Frequently Asked Questions About Elite Spa and Leisure Management Software

1. What spa and leisure operational features does the software support (appointment booking, facility management, memberships)?

Operational Features

Elite offers comprehensive spa and leisure bookings, including treatments, fitness classes, pool slots, and membership management, tailored for upscale hotel environments.

2. Can the system handle multi-location hotel chains with centralised management and local customisation?

Multi-Location Management

Centralised management supports hotel chains, allowing group-wide reporting, with property-specific customisation controlling bookings, pricing, and access.

3. How flexible is the booking system for spa treatments, gym sessions, pool access, and class schedules?

Flexible Booking System

Real-time availability and multi-service booking options enable guests to seamlessly schedule spa treatments, gym access, and pool use.

4. Does the software integrate with hotel property management systems (PMS) and central reservation systems (CRS)?

PMS and CRS Integration

ESP Leisure integrates with major hotel PMS and CRS platforms, enabling seamless guest data flow, billing, and reservation synchronisation.

5. What payment processing options are supported, including onsite charges posted to rooms and direct payments?

Payment Processing

Supports flexible payment methods including room charging, direct payment at point of service, and contactless digital payments integrated into the hotel’s financial ecosystem.

6. Is member and guest self-service available for booking, cancellations, and payments via apps or kiosks?

Self-Service Options

Guest apps and kiosks provide easy self-service booking, payment, cancellations, and personalised account management, enhancing guest convenience.

7. Can the platform manage multiple revenue streams such as spa services, retail sales, memberships, and F&B bookings?

Multiple Revenue Streams

The system manages retail sales, spa and fitness services, memberships, and F&B bookings in one integrated platform to optimise operational revenues.

8. What tools are provided for staff scheduling, resource utilisation, and workload optimisation?

Staff Scheduling and Resource Planning

Includes tools for staff rostering, automatic management of restrictions, and facility resource allocation across spa and leisure venues.

9. How does the system support membership management and loyalty program integration?

Membership and Loyalty

Advanced membership management and loyalty program integration encourage repeat visits and enhance guest engagement.

10. What reporting and analytics capabilities exist for financial tracking, utilisation, and operational KPIs?

Reporting and Analytics

Customisable PivotTables and PivotCharts provide insights into financial performance, service utilisation and occupancy metrics per property or chain-wide.

11. How customisable are cancellation policies, pricing tiers, and promotional offers for different guest segments?

Booking Rules and Pricing

Fully customisable cancellation, pricing tiers, discounts, and promotional campaigns adapt easily to hotel marketing strategies and guest segments.

12. Does the platform support flexible access and security controls for spa, gym, pools, and other leisure facilities?

Access Control and Security

Integration with physical access systems secures restricted areas, pool entries, and spa facilities while maintaining guest experience.

13. What mobile capabilities exist for staff task management and guest self-service?

Mobile Functionality

Mobile apps enable staff task management and guest bookings or notifications, supporting operational efficiency on the move.

14. How secure is the system regarding data privacy, GDPR compliance, and payment security?

Security and Compliance

ESP Leisure ensures GDPR compliance, PCI DSS-certified transactions, and secure data protection standards, aligning with hospitality regulations.

15. How easy is it to migrate data from existing hotel/spa/leisure management solutions?

Data Migration Support

Expert teams assist with importing legacy data from disparate hotel spa and leisure systems, ensuring accuracy and continuity.

16. What marketing and communication tools help promote spa and leisure services to hotel guests and members?

Marketing and Communication

Built-in marketing tools support targeted promotions, automated communications, event invites, and personalised marketing to boost revenue.

17. Does the system support event and group booking management including corporate wellness bookings?

Event and Group Bookings

Supports corporate wellness events, group bookings, and special occasion management integrated with leisure and spa services.

18. What onboarding and training resources are provided for hotel staff across multiple properties?

Training and Onboarding

Tailored onboarding programs and continuous training ensure multi-property staff competence and confident system usage.

19. Are pricing models flexible and scalable for small boutique hotels to large international chains?

Pricing Flexibility

Scalable pricing options cater to boutique hotel operations through to large national hotel chains.

20. How frequently is the software updated, and how responsive is the vendor to evolving hospitality trends?

Continuous Improvement

Regular updates reflect hospitality trends, customer feedback, and new technological innovations to keep hotel spas and leisure venues competitive.

Ready to Increase Your Revenue?

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