Sport and Recreation Management Software | Elite Management System

Online Court Bookings your customers will love.

Whether you’re a top class tennis club or a multi-venue campus, the Elite Sport and Recreational Management Solution is ideal for you. Elite will maintain extensive control of your sporting facilities. Elite’s Customer Relationship Management Module will help you understand the behaviour of your customers better.

Providing a complete overview of your entire facility, our Sports and Recreational Management Solution provides live management information regarding usage and utilisation of each resource including instant visual indicators.

The Elite Sports and Racquets Club Management Solution is core to operational control, financial management, member convenience, and customer engagement—critical for commercial sports and racquets clubs to optimise facility utilisation and profitability.

Everything You Need to Succeed

Membership & CRM

Managing membership is key to any club. Reducing attrition, increasing enquiries and understanding your members are vital components of any successful club business.

Seamless Membership Experience

Easy membership renewals and access to exclusive member benefits drives increased member retention and satisfaction.

Court & Pitch Bookings

Maximising utilisation and court fee revenue is fundamental to any club business, but managing footfall by members and member guests is also key to a well-managed facility.

Insightful Financial Reporting

Transparency in billing and financial transactions means better financial oversight and strategic planning.

Sporting Activities

Whether member or visitor, society day, wedding or conference, events are a key revenue stream for any club. Managing them from enquiry to invoice is crucial to maximising service and revenue.

Efficient Point of Sale

Quick and smooth transactions in golf shop, reception and food & beverage outlets provides improved sales tracking and inventory management.

Classes

In the modern world, 24/7 access to your facility for members & visitors via online services is a pre-requisite for any system. Online interaction increases brand awareness and engagement.

Engaging Event Management

Well-organised social events provides a welcoming club environment for increased event participation and revenue.

Instructor Management

Managing transactions between customers and club is one of the most important elements of any system. Providing slick and friendly service, whether in the proshop or bar, drives loyalty and spend.

Accessible Mobile App

Convenient access to club services and information on mobile devices increasesd member engagement and operational efficiency.

Elite Core Modules

CRM

Consolidate data to provide a single view of customers including interests & buying habits.

Membership

Nurture existing customers and reduce the cost of new acquisitions.

Bookings

Capitalise revenues by maximising yields from all physical, virtual and human resources.

Point of Sale

Achieve operational excellence and improve working capital through inventory efficiencies.

Food & Beverage

Construct menus with a mix of high margin items with popular best sellers.

Business Intelligence

Analyse customer interactions and spending patterns to drive key decisions.

Elite Booking Modules

Golf Management

Comprehensive Golf Management solution for all golfing establishments.

Leisure Management

Manage your leisure facility to encourage participation and grow your customer base.

Spa Management

Maximise your offering ensuring your yield reflects the constraints of your treatment rooms.

Courses and Achievements

An integral module for managing curriculum based sporting activities and classes.

Property Management

Simultaneously book accommodation, leisure activities and golf from one screen.

Session Management

Manage timed sessions admission numbers, pre-sold online with capacity for walk-ins.

Elite Expansion Modules

Access Control

Access Control package will ensure the safety of your premises and customers.

Driving Range Control – Ball Dispenser Integration

Driving Range Integration gives you the tools to manage basket size in every way possible.

Loyalty Programmes

Focus on your customers and members and improve their overall satisfaction.

Stock Management

Manage your stock ensuring that you don’t overstock and increasing your margins.

FlexiPoints

Purchase a Flexi Membership and pay for your activities in Points rather than pounds.

API Integrations

Driving Range Integration gives you the tools to manage basket size in every way possible.

EliteLive

EliteLive Flexi Points

Price activities in points and let your customers pick a date and time that suits their points budget.

EliteLive Levy Account

EliteLive Levy Account lets your members view their Levy Balance, recent transactions and top up, at any time through the EliteLive portal or on the EliteLive App.

EliteLive Online Payments

EliteLive online Payments seamlessly embeds payments into the EliteLive portal including wallet payments such as ApplePay and GooglePay.

EliteLive Promotions

EliteLive Promotions allows you to create specific URL’s to drive customers directly to the offer and automatically embed the promotion code for a seamless customer journey.

EliteLive Visual Range Bay Bookings

EliteLive Visual Range Bay bookings enables your customers to visually identify a range bay to suit their date and time preferences.

EliteLive Shopping Basket

EliteLive Shopping Basket enables your customers to make multiple bookings in the same online transaction.

EliteLive Content Manager

EliteLive Content Manager allows you to add rich imagery, tailored messaging, and promotional content to your EliteLive Portal — all designed to elevate your brand and engage your audience.

EliteLive Courses & Acheivements

EliteLive Courses and Achievements allows customers to view progress through structured course learning through participation.

EliteLive Loyalty Registration

EliteLive Visitor Signup enables you start the customer relationship and tempt them to opt in for marketing communications

EliteLive Google Analytics

EliteLive Enhanced Google Analytics, you gain full visibility. Track every booking, every activity, and every pound spent — all in one place.

Elite Live

Secure Online Portal enables your customers to transact with your business on any device.

Customer Account

Enable your customers to maintain their account at a time that suits them

Online Booking

Your customers are online savvy and expect to be able to transact with your business 24/7.

EliteLive Web Promotions

Web promotions navigate your customers directly to specific activities.

Family Portal

Parents can manage their children’s account from a single login.

Online & Mobile Bookings

Maximise your revenue by taking reservations from every possible source in ‘real time’.

Elite Engage

EliteLive App

EliteLive app gives your club in your customers pockets 24/7/365.

EliteLive E-Docs

Paperless, Digital documents to manage Membership, Invoices and Statements.

Elite Engage

Right Message, Right Customer, Right Time – targeted, autonomous communiques.

Elite F&B Online Ordering

Customers can browse, order and pay for Food & Beverage items from a mobile device.

Mobile Technologies

Mobile functionality so your customers can easily access your services on the go.

Frequently Asked Questions About Elite Sports and Racquets Club Management Software

1. What core operational features does the software offer for managing multi-sport facilities (booking courts, managing memberships, visitor access)?

Operational Features

ESP Leisure offers a full suite for golf club operations—managing tee sheet bookings, member and guest registrations, and facility usage with real-time availability controls.

2. Can the platform handle complex membership types, corporate accounts, and family/group packages?

Membership Flexibility

The platform supports complex membership structures including corporate accounts, family/group memberships, and pay-as-you-go access models.

3. How flexible is the pricing and billing system for memberships, pay-as-you-go, packages, and facility-specific fees?

Pricing and Billing Flexibility

Automatic pricing capabilities allow for flexible billing cycles, facility or sport-specific fees, memberships, and packages adaptable to commercial club needs.

4. Does it support real-time online and onsite bookings across multiple facilities and sports?

Real-Time Bookings

Members and visitors can book across all available facilities instantly via the EliteLive app or web portal, ensuring optimised resource allocation.

5. Are payment processing options diverse and integrated, supporting contactless, digital wallets, and recurring billing?

Integrated Payment Processing

Secure payment gateways support all major methods, including contactless, digital wallets, Direct Debit, and point-of-sale payments.

6. Does it provide member and visitor self-service portals for managing bookings, payments, and profiles?

Self-Service Portals

Digital portals empower members and visitors to manage bookings, memberships, payments, and profiles conveniently 24/7.

7. How well does the software integrate with POS, access control, kiosk systems, and biometric devices?

Hardware and Systems Integration

Seamless connectivity with POS, turnstiles, access control, and kiosk technology improves operational efficiency.

8. What tools are available for staff scheduling, resource allocation, and operational workflows?

Staff and Resource Management

ESP Leisure offers tools for staff scheduling, resource allocation, and operational task management integrated into daily workflows.

9. Can the platform manage event, function, and room bookings with catering or additional services?

Event and Function Management

Full event booking capabilities handle functions, catering, meeting rooms, and sports camps to boost revenue streams.

10. How sophisticated are the marketing and communication tools for member engagement and retention?

Marketing and Communication Tools

Automated campaigns, targeted messaging, loyalty programs, and notifications enhance member engagement and satisfaction.

11. What detailed operational and financial reports can be generated (utilisation, revenue, occupancy, etc.)?

Operational and Financial Reporting

Detailed reporting dashboards provide insights into facility usage, revenue breakdown, occupancy rates, and operational KPIs for informed decision-making.

12. How customisable are booking rules, cancellation policies, and notification workflows?

Booking Rules and Policy Customisation

Configurable cancellation policies, notifications, booking limits, and pricing rules ensure alignment with club policies.

13. Can the system manage multi-site operations efficiently, centralising data and administration?

Multi-Site Management

The system supports centralised management for multi-site or multi-facility clubs with site-specific rules and consolidated reporting.

14. What mobile capabilities exist for members and staff to manage operations on the go?

Mobile Accessibility

EliteLive offers smartphones and tablets apps for members and staff, facilitating bookings, payments, and communications on the move.

15. How robust is the security framework in terms of data protection, payment security, and GDPR compliance?

Security and Compliance

Strong data protection protocols, GDPR-compliance, and PCI DSS-certified payment processing safeguard member and club information.

16. How easy is data migration from legacy club management systems or spreadsheets?

Data Migration Support

ESP Leisure provides expert assistance with importing data from legacy systems, ensuring data integrity and minimal operational disruption.

17. How effective are member retention tools such as automated reminders and personalised offers?

Member Retention Automation

Automated reminders for renewals, personalised promotions, and behaviour driven engagement tools help reduce attrition rates.

18. What level of onboarding, training, and ongoing support does ESP Leisure provide?

Onboarding and Support Services

Comprehensive onboarding, regular training sessions, and responsive support teams ensure smooth adoption and continued operational success.

19. How does the pricing model work, and are there demo options for evaluation?

Pricing and Demonstrations

Simple, transparent pricing models based on club size and modules chosen. Free demos are available for prospective operators.

20. How frequently is the software updated, and how does the vendor incorporate customer feedback?

Product Updates and Customer Feedback

ESP Leisure regularly delivers updates driven by customer feedback, staying aligned with evolving commercial club needs and technology advances.

Ready to Increase Your Revenue?

Book a free demonstration and see for yourself how Elite manages your entire commercial operation from a single platform.

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